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We've Got Your Back—Even After the Sale Ends

At FreshBill, our commitment doesn’t stop when you complete a purchase. We’re dedicated to ensuring you enjoy every aspect of your order—seamlessly and confidently.

We've Got Your Back—Even After the Sale Ends

At FreshBill, our commitment doesn’t stop when you complete a purchase. We’re dedicated to ensuring you enjoy every aspect of your order—seamlessly and confidently.

Contact Information

Locate Us

213, 3Rd Floor, J.s. Arcade Sector 18, Noida-201301, Uttar Pradesh, India

Working Hours

Monday to Saturday: 09:00am to 07:30pm

Email

sales@freshbill.in

Call Us

+91-8448555809

Reach Us for

  • Support
  • Sales
  • Become a Partner

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What You Can Expect

Our after-sale support combines speed, clarity, and care, tailored to your needs.

Quick & Responsive Support

Get prompt assistance via phone, email, or live chat. We'll acknowledge your request immediately and keep you informed until it's resolved.

Self-Serve Help Center

Prefer to troubleshoot on your own? Explore our easy-to-use Help Center packed with guides, FAQs, and step-by-step tutorials.

Omnichannel Convenience

Whether you're reaching us through chat, email, phone, or social media, expect a consistent experience. Your conversation history stays with us.

Loyalty Rewards & Special Offers

We show appreciation through thoughtful perks—discounts, offers on future orders, or surprises on special occasions.

Personalized Follow-Ups

We'll check in post-purchase to ensure everything's meeting your expectations and invite you to share feedback.

Omnichannel Convenience

Whether you're reaching us through chat, email, phone, or social media, expect a consistent experience. Your conversation history stays with us.

What You Can Expect

Our after-sale support combines speed, clarity, and care, tailored to your needs.

Quick & Responsive Support

Get prompt assistance via phone, email, or live chat. We'll acknowledge your request immediately and keep you informed until it's resolved.

Self-Serve Help Center

Prefer to troubleshoot on your own? Explore our easy-to-use Help Center packed with guides, FAQs, and step-by-step tutorials.

Omnichannel Convenience

Whether you're reaching us through chat, email, phone, or social media, expect a consistent experience. Your conversation history stays with us.

Loyalty Rewards & Special Offers

We show appreciation through thoughtful perks—discounts, offers on future orders, or surprises on special occasions.

Personalized Follow-Ups

We'll check in post-purchase to ensure everything's meeting your expectations and invite you to share feedback.

Omnichannel Convenience

Whether you're reaching us through chat, email, phone, or social media, expect a consistent experience. Your conversation history stays with us.

How to Reach Us

Choose the support method that works best for you

Questions or Help Needed

Live chat, email, or phone—fast reply guaranteed

Start Chat

Troubleshooting Guides

Explore our Help Center

Browse Guides

Update Support

Just a quick form fill or call we handle the rest

Submit Request

Frequently Asked Questions

Is FreshBill available offline? +
Yes. FreshBill is designed with a fully functional offline billing mode, meaning your sales process won’t stop even if your internet connection fails. You can generate invoices, scan barcodes, and apply discounts without any network. Once your internet is restored, all data—billing records, inventory updates, and customer details—will automatically sync to the cloud.
Does FreshBill provide accounting solutions? +
Absolutely. FreshBill comes with built-in accounting tools so you don’t need a separate accounting software. It generates GST-compliant invoices, tracks expenses, produces Profit & Loss statements, balance sheets, and even assists in tax filing. You can also view supplier payables and customer receivables in real-time.
Can FreshBill integrate with e-commerce platforms? +
Yes. FreshBill connects with major e-commerce platforms so you can manage online and offline orders in one place. This means your stock levels update instantly whether a sale happens at your physical store or online.
Which industries can FreshBill be used for? +
FreshBill is versatile and used by Grocery Stores, Supermarkets, Restaurants, Footwear Stores, Electronics Outlets, Pharmacies, Bakeries, Fashion Boutiques, and many more retail categories.
What are FreshBill’s pricing plans? +
We offer flexible plans—Software Only, Software + Hardware, and Full POS Machine Setup—so businesses of all sizes can find a package that fits their needs and budget. All plans include installation, training, and lifetime support.
Can FreshBill be customized for my business? +
Yes. We understand each business is different, so we offer module customization, feature modifications, and invoice template personalization to match your exact workflow.
How secure is my business data in FreshBill? +
Your data is stored on secure, encrypted cloud servers with regular backups. Offline mode also ensures no data loss in case of internet issues.
Does FreshBill have mobile access? +
Yes. You can manage billing, view reports, and track inventory from your phone or tablet, giving you control from anywhere.
Does FreshBill support barcode scanning? +
Yes. FreshBill supports plug-and-play barcode scanners, so you can scan and bill products instantly. It works with both pre-printed and FreshBill-generated barcodes.
Can I manage discounts and offers at checkout? +
Absolutely. FreshBill allows you to set up discounts by percentage or flat amount, run time-limited offers, or create promotional codes for specific products or customer groups.
Does FreshBill work with multiple payment methods? +
Yes. You can accept UPI, credit/debit cards, wallets, cash, and even split payments where customers pay partly in cash and partly through digital modes.
Can I print customized invoices? +
Yes. You can add your store’s branding, GST details, thank-you notes, and even QR codes for digital payments on the invoice.
Does FreshBill support weighing scale integration? +
Yes, making it perfect for grocery stores and fresh produce billing. The weight from the scale automatically reflects in the bill.
Can FreshBill handle quick billing during rush hours? +
Yes. The interface is optimized for speed—barcode scan + instant payment processing means each bill takes just a few seconds.
Does FreshBill allow product search without barcode? +
Yes, you can search products by name, SKU, or category if a barcode isn’t available.
Can I save and recall bills? +
Yes. You can hold a bill temporarily, attend to another customer, and then return to complete it without losing any data.
Can FreshBill manage multiple stores from one account? +
Yes. You can view and control all branches from a central dashboard with store-wise reports.
Can I transfer stock between branches? +
Yes, FreshBill makes stock transfers easy with tracking and approval workflows.
Can I set different pricing for each location? +
Yes, pricing rules can be location-specific, which is great for franchises with varied markets.
Does FreshBill give branch-wise performance reports? +
Yes, you can track sales, staff performance, and inventory status for each outlet separately.
Can multiple outlets share the same customer database? +
Yes, enabling loyalty points and membership benefits across locations.
Can I manage staff permissions per outlet? +
Yes, you can restrict who can access reports, change prices, or approve discounts.
Does FreshBill allow location-based offers? +
Yes, you can run store-specific promotions and campaigns.
Is all this possible in offline mode? +
Yes, branch systems work offline and sync data when connected.
Do you offer a one-time purchase option? +
Yes. FreshBill offers a lifetime license option with no recurring software fees. You pay once and own the license forever.
What is included in the hardware packages? +
Depending on the plan, you may receive a thermal printer, barcode scanner, POS machine, cash drawer, and pre-installed software.
Is installation and training included in the price? +
Yes, every package includes professional installation, initial setup, and training for your staff.
Do you offer subscription or EMI options? +
Yes, we provide flexible monthly subscriptions and easy EMI payment plans for hardware purchases.
Will I get free updates? +
Yes, all packages include free software updates to ensure you always have the latest features and security patches.
Do plans differ by number of users? +
We offer plans for single-user, multi-user, and unlimited user setups.
Are there hidden charges? +
No. Pricing is transparent, with any optional add-ons clearly mentioned.
Do you offer a trial version? +
Yes, you can use a fully functional demo version to test FreshBill before committing.
Can FreshBill handle both weight-based and unit-based billing? +
Yes, it integrates with digital weighing scales and also supports unit pricing.
Does it track product expiry dates? +
Yes, you get automated expiry alerts for perishable goods.
Can I create bundle offers? +
Yes, FreshBill supports combo packs, “buy 1 get 1” offers, and festive bundles.
Does FreshBill manage supplier payments? +
Yes, you can record purchases, track payables, and manage supplier history.
Can I handle high customer volume during peak hours? +
Yes, FreshBill is optimized for quick checkout even with long queues.
Can I set category-wise pricing? +
Yes, ideal for items like fresh produce, dairy, and packaged goods.
Does it allow quick price changes? +
Yes, you can update prices instantly across all POS terminals.
Can customers pay partly in cash and partly via UPI? +
Yes, split payment options are built in.
Can FreshBill manage thousands of products? +
Yes, it supports unlimited SKUs with fast search and barcode scanning.
Does it allow category and sub-category grouping? +
Yes, for better reporting and promotions.
Can I run loyalty card programs? +
Yes, loyalty points can be automatically applied during billing.
Does FreshBill support multiple cash counters? +
Yes, and you can monitor each counter’s sales in real-time.
Can I track staff performance? +
Yes, with cashier-wise sales and shift reports.
Does FreshBill work with touch-screen POS machines? +
Yes, the interface is touch-friendly and hardware compatible.
Can I integrate FreshBill with accounting software? +
Yes, it exports data for use in other accounting tools if required.
Can I run weekend or festival offers easily? +
Yes, you can set start and end dates for promotions.
Can I manage shoe sizes and colors separately? +
Yes, each variant is tracked individually in inventory.
Can I print product tags with barcodes? +
Yes, FreshBill generates and prints barcodes in different formats.
Can I process returns and exchanges? +
Yes, including issuing credit notes for exchanges.
Does it track stock by season? +
Yes, you can filter and manage seasonal collections.
Can I offer discounts for old stock? +
Yes, you can mark clearance prices for slow-moving items.
Can I keep separate pricing for premium and budget products? +
Yes, category-based pricing is supported.
Can I store customer purchase history? +
Yes, for upselling and targeted promotions.
Does FreshBill integrate with online shoe stores? +
Yes, through e-commerce sync.
Can FreshBill bill by weight and by piece in the same invoice? +
Yes, ideal for mixed orders.
Does it support pre-orders and advance payments? +
Yes, perfect for festive or wedding orders.
Can I track ingredient costs for recipes? +
Yes, helping you manage profitability.
Does it alert for expiring batches? +
Yes, so you can sell them in time.
Can I run seasonal or festive discounts? +
Yes, with scheduled promotions.
Can I integrate FreshBill with delivery apps? +
Yes, for direct order syncing.
Can I manage dine-in, takeaway, and delivery separately? +
Yes, each is tracked individually in reports.
Does FreshBill handle GST for food items? +
Yes, with automated tax calculation for multiple rates.
Can FreshBill manage sizes, colors, and styles? +
Yes, you can track every product variant—size, color, style, and fabric type—individually. This makes stock control precise and avoids confusion during sales.
Does FreshBill handle seasonal collections? +
Yes, you can tag products by season (Summer, Winter, Festive, etc.) and run targeted promotions or clearance sales for specific collections.
Can I print and manage barcode tags for garments? +
Yes, FreshBill generates and prints professional barcode tags with product details, MRP, and branding—perfect for retail racks.
Does it allow quick price changes for sale events? +
Yes, you can update prices instantly across your store for flash sales, end-of-season clearance, or festival offers.
Can I run loyalty programs for regular customers? +
Yes, loyalty points can be assigned and redeemed automatically during billing to reward repeat customers.
Can FreshBill handle both MRP-based and negotiated pricing? +
Yes, you can set fixed MRP for standard items and apply negotiated prices or discounts for premium customers when needed.
Does it track slow-moving stock? +
Yes, you get real-time reports on unsold or old inventory so you can offer discounts or bundle deals to clear stock.
Can I integrate online and offline garment sales? +
Yes, FreshBill syncs with e-commerce platforms so your stock updates instantly when a garment is sold online or in-store.
Can I manage staff performance in FreshBill? +
Yes, you can monitor cashier-wise sales, order handling speed, and customer service quality.
Does FreshBill support split payments? +
Yes, customers can pay partly in cash, UPI, card, or wallet in one transaction.
Can I manage franchise or multiple branches from one account? +
Yes, FreshBill’s central dashboard lets you control inventory, pricing, and offers across all branches.
Does it alert me about low stock for popular sizes? +
Yes, automated alerts help ensure you never run out of fast-selling garment sizes or colors.

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